Navigation

Privacy policy

At Makerhood we take your privacy very seriously. Our privacy policy below explains what information we collect and how we use it and protect it. We hate spam as much as you do and will never sell, distribute or make public your personal information.

Website

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third party data processor (see below).

GA makes use of cookies, which are short text files stored on a user’s device (such as a computer, tablet or phone) by a website. Cookies are used for the technical functioning of a website or for gathering statistics. They are also typically used to provide a more personalised experience for a user - for example, when an online service remembers your user profile without you having to login.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp, which provides us with email marketing services. We consider MailChimp to be a third party data processor (see below). The email address that you submit will not be stored within this website’s own database.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email to hello@makerhood.com. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you must obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive newsletter-style emails from us.

Membership

When you join Makerhood we will keep a record of your name, email address and date of joining in the website database so that we can contact you about news of events, membership benefits and renewal. The website uses an open source technology, Drupal. This and associated modules are regularly reviewed and kept up to date with latest security fixes. Your data is encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including login data, are securely transferred via the Internet. Check that you can see a padlock in your browser bar before logging in.
 

Your details are stored on the website for as long as you are a member (and six months afterwards in case you decide to resubscribe)
 

Your email is never shared and only viewable to site administrators.
 

Information you choose to add to your maker profile, creations or events is published as part of the service, and is public.
 

We take what we believe to be reasonable steps to protect your personal data from loss, misuse, unauthorised use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any personal data.

Booking Makers’ Club meetings and other events

If you book a Makers’ Club meeting or other event through Eventbrite, your contact details will be held by Eventbrite. We consider Eventbrite to be a third party data processor (see below).

Making payments with PayPal

If you join or renew your membership online using PayPal, or you pay to attend a Makers’ Club meeting, your personal information, including credit or debit card details, will be held by PayPal, which provides us with payment services. We consider PayPal to be a third party data processor (see below). The information that you submit will not be stored within this website’s own database or in any of our internal computer systems.

PayPal processes payments for any products purchased through our website, including membership. Neither we nor PayPal retains any financial information you may submit as part of the purchasing process. PayPal monitors every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind PayPal's advanced encryption. If something appears suspicious, its dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions.

Your data as mentioned below is encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including credit card information, login data and payment method, are securely transferred via the Internet. The data is encrypted so that is only readable by the PayPal payment system. 

Your data, which is encrypted, is as follows: 

  • personal data (address data, telephone number, etc.) 
  • login data (username and password) 
  • all methods of payment selected, credit card and bank account. 

Third party processors

We use the following third parties to process personal data on our behalf. These third parties are based in the United States and are committed to complying with the EU General Data Protection Regulation 2018 (GDPR) when it comes into force on 25 May 2018. They are already EU-U.S Privacy Shield compliant.

Accuracy and retention of data

We do our best to keep your data accurate and up to date, assuming you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes.

Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. We will retain your information for as long as your account is active or as long as needed to provide you with our services. Unless it is prohibited by law, we will remove any personal information about you from our records at your request. 

Data breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data controller

The data controller of this website is: Makerhood, a registered CIC, number 07598984.

Registered address:
12 Helix Gardens
London SW2 2JP

Changes to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.